Dear customer,

Welcome to the Stravers Help Section.

FREQUENTLY ASKED QUESTIONS:

1. How can I contact Stravers Luxury Shoes?
2. What are the for shipping costs?
3. How can I find a specific article?
4. How can I return an article?
5. What is a CVV-code and where can I find it on my credit card?
6. What are the Terms & Conditions of Stravers Luxury Shoes?
7. What is the intention of “LADIES NEW” and “MEN NEW”?

1. How can I contact Stravers Luxury Shoes?

You click on “CONTACT”, you will go directly to our contact page, through the contact form you can send us directly your
questions/suggestions/remarks. At the bottom on the left side of every page you will find the telephone numbers of the shops. During the opening hours of the shops there is a team of  salesman who would be glad to help you with your questions or to give you a personal advice about our articles...top

2. What are the for shipping costs?

For the several payment possibilities with accompanying costs click on “PAYMENT”....top

3. How can I find a specific article?

Left on the bottom of the page there is a search possibility on which you can look for a specific article. You can search for: an article group, for example “wedding shoes” ;  size ; colour and combinations of those, for instance “black boot 44” or you can quickly look back for an article, for example “A2309”....top

4. How can I return an article?

When you want to exchange/return an article, you can send this in original condition and packing, sufficient stamped by normal post, complete with a note, in which you indicate the reason of return and further information, so we can react effectively. See our “TERMS & CONDITIONS”  (at the bottom of the page) ...top

5. What is a CVV-code and where can I find it on my credit card?

Click on “PAYMENT” , on the bottom of this page  you can click on “what is a creditcard CVV-code “. Then you will see where you can look for the code on the several creditcards.....top

6. What are the Terms & Conditions of Stravers Luxury Shoes?

Click on the bottom of  the page on  “TERMS & CONDITIONS”. ...top

7. What is the intention of “LADIES NEW” and “MEN NEW”?

When you click on  those buttons you quickly see what are the last arrived articles. Afterwards you will find those articles in the specific groups such as “CLOSED SHOES”, “OPEN SHOES”, “BOOTS”, etc....top